Customer Support Manager (igaming)

A Support Agent is responsible for communicating with customers via live chat and email, providing timely assistance, answering questions, and helping resolve issues to ensure a positive customer experience.
Main Responsibilities
Provide prompt, friendly, and professional customer support via chat and email.
Assist customers with questions and resolve issues related to the platform.
Maintain a high standard of communication and customer satisfaction.
Follow established support procedures and service guidelines.
Key Requirements
Strong written communication skills with excellent grammar.
Good computer skills and confidence working with digital tools.
Ability to learn quickly and adapt to new processes.
Customer-oriented mindset and a genuine willingness to help.
Polite, patient, and professional communication style.
Ability to remain calm and effective under pressure.
Willingness to work night shifts.
Work Conditions
Schedule: 2/2 rotation, 12-hour shifts.
Format: Fully remote.
Technical requirements: A personal computer that meets modern technical requirements and a stable, reliable internet connection.