Technical Operations Manager – Junior

Overview:

SOFTSWISS is hiring a Junior Technical Operations Manager to join our PSP Operations Team. You’ll act as a key point of contact for resolving transaction and payment-related issues, rolling out custom payment method setups, and analyzing recurring problems to drive improvements.

Purpose of the Role:

You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.

Key Responsibilities:

• Respond to technical requests from first-line support regarding transactions and payment methods
• Roll out custom payment method configurations for new clients on their websites
• Troubleshoot payment and transaction issues
• Ensure payment systems operate efficiently
• Interact with payment systems
• Analyse recurring payment problems and report findings
• Work with other teams, including second-line support, Finance, Account Managers, and B2C

Required Experience:

• Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
• Clear understanding of how the Payment System works
• Strong knowledge of transactions flow
• Knowledge of the basics of WEB architecture
• Higher or incomplete higher education, preference for graduates of technical universities
• English and Russian not lower than Upper Intermediate level
• Knowledge of the basics in programming (data types/basic operators/functions)

Nice to Have:

• Experience with JIRA, Jenkins, GitLab.
• Experience with monitoring systems (ELK).
• Understanding of information and application security, SSH, and access credentials.