Head of Retention iGaming

We are a fast-scaling iGaming startup backed by deep industry expertise and a strong global network.
We’re looking for a data-driven Head of Retention to own CRM strategy, scale lifecycle flows, and turn player insights into sustainable revenue growth. If you combine strategic vision with hands-on execution - this is your stage.
🔥 What You Will Do
Own, design, and execute a high-performing global Retention & CRM roadmap to maximize LTV and player engagement.
Build hyper-personalised player journeys, automated communication flows, and advanced segmentation across all key touchpoints.
Launch, test, and optimize cutting-edge loyalty programs, bonus structures, and gamification mechanics.
Relentlessly analyze funnels, cohort performance, churn rates, and player behavior to run high-impact A/B tests and unlock new growth channels.
Lead, mentor, and scale our existing CRM/Retention team while staying close to daily execution and campaign performance.
Partner closely with Product, BI, VIP, Affiliate, Marketing, and Finance to improve unit economics and increase repeat deposits.
🎯 What We Expect
5+ years of leadership in iGaming Retention / CRM with a track record of owning end-to-end retention strategies.
Deep Hands-on Expertise in player lifecycle optimization, marketing automation, reactivation, and Churn Prevention.
Strong Analytical Mindset: Mastery of LTV metrics, cohort analysis, unit economics, and working with complex datasets.
Tech-Savvy Background: Practical experience with modern CRM & BI tools (Smartico, Customer.io, Tableau, or similar) and A/B testing frameworks.
Leadership & Execution: Ability to balance strategic growth planning with active hands-on campaign management.
English: B1/B2 (confident professional communication).

Why Join:

Work in an international Tier‑1 iGaming environment.
Remote format with a flexible schedule.
Competitive compensation.
Opportunity to shape global marketing strategy and scale a Tier‑1 product.
Collaborative, multicultural team atmosphere.