Customer Support Specialist / Content Moderator

Sobre el especialista

A support and content specialist based in Poland with about five years of combined experience in customer service, content moderation and social media. Currently works as a customer support specialist at an international outsourcing provider, handling requests via chat, email and phone, resolving complaints, documenting cases and escalating complex issues to the next level. Previously moderated social media content for a global moderation vendor for two years, classifying sensitive and violent material and escalating high-risk cases under established procedures. Also has hands-on marketing experience: running Instagram accounts end to end, building SMM strategy, producing ad content and analysing audiences, plus e-commerce catalog and product content work. No iGaming or betting experience stated in the CV. Speaks Ukrainian and Russian natively, English and Polish at B2.

Competencias

experiencia laboral

Customer Support Specialist - international customer experience outsourcing provider, Poland - 2026: chat, email and phone support, complaint handling, case documentation and escalation Expert Manager / producer assistant - online education product, remote - 2025-2026: target audience analysis and segmentation, selling content for Instagram, personal brand positioning Content Moderator - global content moderation vendor, Poland - 2023-2025: moderation of social media content against platform policies, classification of sensitive content, escalation of high-risk cases Social Media Manager - Ukrainian creative agency, project work - 2022 to present: full Instagram account management, SMM strategy, ad content production, work with influencers and UGC creators E-commerce Content Manager - online store of household appliances - 2020-2021: product listings, descriptions and specifications, catalog quality control

educación

Bachelor programme in Mediaworking (Marketing and Technologies) - private university in Poznan, Poland, 2022-2025 Private general education lyceum, Kharkiv, Ukraine, 2020-2022 Secondary school, Kyiv, Ukraine, 2011-2020

Geografía preferida

Poland, remote

Idiomas

Ukrainian - native, Russian - native, English - B2, Polish - B2