Customer Service / Account Manager (AdTech, Casino Guest Relations)

Sobre el especialista

Customer Service Manager with 3 years in digital advertising, publisher management and client relationship management, plus about two years in land-based casino guest relations. At a Dubai-based media company managed relationships with 30 international clients and partners across Europe, the Middle East, Asia and the USA, coordinated the execution of 30 digital advertising campaigns, resolved complex client issues; earlier as Publisher Sales Manager expanded partnerships with 30 premium publishers and negotiated agreements. Before that worked in casinos in Batumi and Minsk as Guest Relations Specialist/PR Manager and Guest Relations Supervisor: VIP services, travel arrangements for international guests, team scheduling and billing. Land-based casino experience; no online iGaming yet. Looking for a remote Customer Service, Account Manager or Client Relations role.

Competencias

experiencia laboral

Customer Service Manager — Iris Media (Dubai, UAE) — 02.2023–07.2026: 30 international clients and partners across Europe, Middle East, Asia and USA; coordinated 30 digital advertising campaigns; workflow optimization Publisher Sales Manager — Iris Media (Dubai, UAE) — 12.2022–02.2023: partnerships with 30 premium publishers, negotiated agreements, monetization strategy Guest Relations Specialist / PR Manager — Eclipse Casino (Batumi, Georgia) — 08.2022–11.2023: VIP services, airport arrivals, hotel and transport for international guests Guest Relations Supervisor — Fame Casino (Minsk, Belarus) — 02.2021–08.2022: daily operations, guest services, accounting and billing, employee schedules, onboarding and training

educación

Bachelor's degree in Hospitality Management, 09.2015–12.2019

Idiomas

English B2, Spanish A2, German A2