spinhireSportsbook Lines Manager
Sobre el especialista
I am a sportsbook operations professional with over 10 years of experience in lines management, floor supervision, and customer service leadership. I excel at managing sportsbook offerings across major sports, player props, futures, live betting, and casino products, utilizing platforms like DGS, Don Best, and Excel. My expertise includes monitoring markets, maintaining competitive odds, and providing timely support to agents and customers. I have a strong record of supporting fast-paced operations and resolving inquiries, ensuring efficient day-to-day operations during high-volume events. I am seeking a challenging role where I can leverage my skills in sportsbook operations and contribute to a dynamic iGaming environment.
Competencias
experiencia laboral
Managed and adjusted sportsbook lines across major sports, player props, futures, live betting, and casino products; Provided timely phone and Slack support to agents, resolving platform, account, and operational inquiries.
Led customer service initiatives focused on satisfaction, retention, and consistent service delivery; Developed and delivered staff training to strengthen customer support performance.
Supervised daily sportsbook floor operations while maintaining high customer service standards; Trained and mentored staff in customer engagement, sportsbook procedures, and DGS platform use.
Assisted customers with sportsbook website, account, and platform-related questions; Entered wagers accurately by phone and supported agents with platform changes.
Oversaw customer service operations, office administration, staff training, and performance feedback; Managed cash flow, inventory, and account-handling responsibilities.
Managed customer calls and client interactions while assisting with sales activities; Prepared inventory reports to support operational efficiency and planning.
educación
Industrial Engineering Studies · Universidad Americana (UAM), Costa Rica
Idiomas
Spanish native, English advanced, Portuguese beginner