CV-000145 · perfil anónimo

VIP Customer Support Specialist (French / English)

Активно ищет 7 años de experiencia Yerevan, Armenia remoto

Sobre el especialista

A multilingual customer support professional with about seven years of experience, combining VIP player support with operations and analysis roles. From 2024 to 2026 worked as a VIP Customer Support Specialist for a remote outsourced support provider, handling account, payment and gaming-related requests from high-value players via live chat and email, tracking every interaction in Zendesk and focusing on satisfaction and retention. Before that spent about three years at an iGaming software company in Yerevan as a specialist and trader, doing market analysis, partner cooperation and website content support, so the iGaming background is direct rather than adjacent. Also leads a sea-freight team, coordinating customers, logistics operators and customs. Works in four languages, three of them fluent, and holds a master's degree plus a Python junior certificate. Looking for remote work.

Competencias

VIP player supportLive chat supportEmail supportZendeskCRM systemsPlayer retentionPayment and account inquiriesComplaint resolution

experiencia laboral

VIP Customer Support Specialist — outsourced customer support provider, remote — [скрыто]: supported VIP players via live chat and email on account, payment and gaming-related issues, logging cases in Zendesk.

Sea Freight Team Leaderinternational freight forwarding company · 2023-present

Leads a team handling sea-freight shipments, coordinating customers, logistics operators and customs.

Specialist / Trader / Customs Support — iGaming software company, Yerevan — [скрыто]: market analysis, partner cooperation, website content filtering and setup support, customer issue resolution.

Top Specialist — municipal authority — [скрыто]: prepared protocols and tracked the progress of city construction works.

Branch Manager / Customs Support Specialistinsurance company · 2015-2016

Managed branch staff and resources, advised customers on coverage, prepared policies and handled billing questions.

educación

Master's degree — university in Sweden — 2018 Bachelor's degree — state university in Armenia — 2014 Python Junior Specialist certificate — online learning platform — 2022

Geografía preferida

Remote, Armenia

Idiomas

Armenian — Native, Russian — Fluent, English — Fluent, French — Fluent