Customer Support Specialist

Σχετικά με τον ειδικό

I am a Customer Support Specialist with experience in the iGaming industry, passionate about CRM, retention marketing, and customer lifecycle management. I have provided live chat support for iGaming users, assisting with accounts, payments, verification, bonuses, and promotions, while maintaining high service standards. My background also includes managing online product sales through e-commerce platforms and optimizing advertising campaigns using Meta Ads, driving traffic and improving results through performance analysis. I have developed a practical understanding of cryptocurrency platforms and user acquisition activities. I am looking to transition into a Junior CRM Manager role, leveraging my customer experience knowledge, analytical thinking, and understanding of user behavior to contribute to retention strategies and customer engagement within the iGaming industry.

Δεξιότητες

Εργασιακή εμπειρία

Εκπαίδευση

2023–Present · Bachelor's Degree in Computer Science · Kharkiv National University of Radio Electronics

Γλώσσες

Russian native, Ukrainian native, English B2, Portuguese B1