Customer Support Agent (Online Casino / Gaming)

Σχετικά με τον ειδικό

Remote customer support professional with about four years of experience in online casino and video game support. Most recently supported international online casino customers via Intercom, liaised daily with fiat and crypto payment providers and sports betting partners, and handled KYC reviews. Before that spent two and a half years at a games services company doing quality control on gaming support agents for a Chinese game developer and supporting a global mobile strategy game community, and earlier delivered written support to players of a AAA online title. Also has a sports business background (esports scouting, sponsor services). Master's in Sports Administration (GPA 3.96). iGaming experience: yes (online casino, payments, KYC). Looking for a remote customer support role in iGaming.

Δεξιότητες

Εργασιακή εμπειρία

Customer Support Agent — online casino operator (remote) — 2024–2025: supported international casino customers via Intercom, liaised with fiat/crypto payment providers and sports betting partners, handled KYC reviews Quality Control & Customer Support Agent — games services company (remote) — 2021–2024: QC checks on gaming support agents for a Chinese game developer, supported a global mobile strategy game community Gaming Support Agent — outsourced player support company (remote) — 2020–2021: written support for an international player base of a AAA online title FIFA Esports Manager and Personal Assistant to CEO — esports organisation (remote) — 2019: scouted a Top 150 FIFA player, produced a partner pitch deck, recruited designer, video editor and mobile games manager Sponsor Services Associate — sports agency, Miami — 2018: sponsor activations and official guides at the Miami Open ATP Masters 1000

Εκπαίδευση

Master of Science in Sports Administration — St. Thomas University, Miami Gardens, USA, 2017–2018, GPA 3.96 BA (Hons) International Football Business — UCFB Wembley, London, UK, 2014–2017, First-Class Honours Business Foundation Degree — St. Andrew's College, Cambridge, UK, 2012–2014, Distinction with Honors

Γλώσσες

English fluent, Russian fluent