CV-000018 · анонимный профиль

Customer Support Agent (Online Casino / Gaming)

Активно ищет 4 лет опыта Локация скрыта удалёнка Ожидания $1200

О специалисте

Remote customer support professional with about four years of experience in online casino and video game support. Most recently supported international online casino customers via Intercom, liaised daily with fiat and crypto payment providers and sports betting partners, and handled KYC reviews. Before that spent two and a half years at a games services company doing quality control on gaming support agents for a Chinese game developer and supporting a global mobile strategy game community, and earlier delivered written support to players of a AAA online title. Also has a sports business background (esports scouting, sponsor services). Master's in Sports Administration (GPA 3.96). iGaming experience: yes (online casino, payments, KYC). Looking for a remote customer support role in iGaming.

Навыки

Customer support (chat/email)Online casino supportKYC reviewsFiat and crypto payment provider liaisonSports betting partner coordinationQuality control of support agentsPlayer community supportIntercom

Опыт работы

Customer Support Agentonline casino operator (remote) · 2024–2025

Supported international casino customers via Intercom, liaised with fiat/crypto payment providers and sports betting partners, handled KYC reviews

Quality Control & Customer Support Agentgames services company (remote) · 2021–2024

QC checks on gaming support agents for a Chinese game developer, supported a global mobile strategy game community

Gaming Support Agentoutsourced player support company (remote) · 2020–2021

Written support for an international player base of a AAA online title

FIFA Esports Manager and Personal Assistant to CEOesports organisation (remote) · 2019

Scouted a Top 150 FIFA player, produced a partner pitch deck, recruited designer, video editor and mobile games manager

Sponsor Services Associatesports agency, Miami · 2018

Sponsor activations and official guides at the Miami Open ATP Masters 1000

Образование

Master of Science in Sports Administration — St. Thomas University, Miami Gardens, USA, 2017–2018, GPA 3.96 BA (Hons) International Football Business — UCFB Wembley, London, UK, 2014–2017, First-Class Honours Business Foundation Degree — St. Andrew's College, Cambridge, UK, 2012–2014, Distinction with Honors

Языки

English fluent, Russian fluent