Account & Customer Success Manager (iGaming & B2B)

Σχετικά με τον ειδικό

Account and customer success professional with 10+ years managing international B2B accounts, now working hands-on in iGaming operations for an online sportsbook and casino. Supports VIP, regular and special accounts across payments, bonuses, sportsbook and casino; analyses deposit and betting history to resolve non-standard payment cases; delivered Jira/Confluence improvements including Spanish localisation, rollover tracking and an AML deposit-aggregation tool. Earlier results: +45% revenue and +30% average transaction value in 12 months, doubled repeat business, a 35% upsell worth EUR 20,000, targets exceeded by 20%+, portfolio above USD 6M with ~95% tender win rate. Industries: iGaming, B2B technology, regulated nuclear and aviation sectors. EU citizen, open to relocation. Seeks an account management or customer success role.

Δεξιότητες

Εργασιακή εμπειρία

Customer Support & Payment Representative / iGaming Operations — online sportsbook & casino operator — 2026–present: VIP and regular players, payment case investigation, retention communication, rollover-tracking and AML deposit-aggregation tools, Spanish localisation Sales & Commercial Manager / Projects Lead — B2B interactive technology company (Burgas, Bulgaria) — 2024–2026: +45% revenue, +30% average transaction value, 2x repeat clients, EUR 20k upsell, CRM workflow improvements Key Account Manager — nuclear industry group (Moscow) — 2018–2022: strategic accounts in Turkey and Hungary, targets exceeded by 20%+, contract approval cut from 5 to 3 days Lead Supply Manager — aircraft manufacturer (Moscow) — 2015–2017: 30% cost savings via supplier localisation, logistics costs -20%, 10+ suppliers coordinated Key Account Manager — electrical engineering company (Moscow) — 2013–2015: portfolio above USD 6M, ~95% tender win rate, zero delivery delays

Εκπαίδευση

State University of Management, Moscow — Environmental Safety Management, 2008–2013

Προτιμώμενη γεωγραφία

Spain, Malta, Bulgaria, Germany

Γλώσσες

English C1, Bulgarian B2, Spanish B2, Russian native