spinhireAccount & Customer Success Manager (iGaming & B2B)
О специалисте
Account and customer success professional with 10+ years managing international B2B accounts, now working hands-on in iGaming operations for an online sportsbook and casino. Supports VIP, regular and special accounts across payments, bonuses, sportsbook and casino; analyses deposit and betting history to resolve non-standard payment cases; delivered Jira/Confluence improvements including Spanish localisation, rollover tracking and an AML deposit-aggregation tool. Earlier results: +45% revenue and +30% average transaction value in 12 months, doubled repeat business, a 35% upsell worth EUR 20,000, targets exceeded by 20%+, portfolio above USD 6M with ~95% tender win rate. Industries: iGaming, B2B technology, regulated nuclear and aviation sectors. EU citizen, open to relocation. Seeks an account management or customer success role.
Навыки
Опыт работы
VIP and regular players, payment case investigation, retention communication, rollover-tracking and AML deposit-aggregation tools, Spanish localisation
+45% revenue, +30% average transaction value, 2x repeat clients, EUR 20k upsell, CRM workflow improvements
Strategic accounts in Turkey and Hungary, targets exceeded by 20%+, contract approval cut from 5 to 3 days
30% cost savings via supplier localisation, logistics costs -20%, 10+ suppliers coordinated
Portfolio above USD 6M, ~95% tender win rate, zero delivery delays
Образование
State University of Management, Moscow — Environmental Safety Management, 2008–2013
Предпочтительная география
Spain, Malta, Bulgaria, Germany
Языки
English C1, Bulgarian B2, Spanish B2, Russian native