Customer Engagement Analyst

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
Job Summary
Superbet is looking for a Junior Customer Engagement Analyst to support some of the most dynamic and visible customer communication channels in our Brazil operation. This is a great entry-level opportunity for someone who is excited to start a career in a fast-growing international company and gain hands-on experience in customer engagement, digital communication, and online reputation management.
In this role, you will help support channels within our operation that may include Reclame Aqui, social media interactions, Ombudsman, LGPD-related contacts, and Google Play reviews, among others. You will help respond to customers, organize information, identify patterns and insights, and support the team in maintaining a strong and professional customer experience across these touchpoints.
This is an excellent opportunity for someone at the beginning of their career who is proactive, curious, communicative, and motivated to learn. You will have the chance to build experience in a unique area of customer engagement and develop valuable skills within one of the most exciting industries in Brazil today.
Key Responsibilities

• Support customer communication across different channels such as Reclame Aqui, social media, Ombudsman, LGPD-related contacts, and Google Play reviews.
• Help draft and publish clear, professional, and customer-friendly responses across these channels.
• Monitor incoming cases and help ensure timely handling and proper follow-up.
• Collect and organize customer feedback, recurring issues, and relevant operational insights.
• Support internal tracking and reporting of key themes, complaints, trends, and opportunities for improvement.
• Work closely with other Customer Engagement team members to ensure consistency in communication and case handling.
• Escalate more sensitive, complex, or high-risk situations whenever needed.
• Contribute to maintaining a positive customer experience and protecting the company’s brand reputation across public-facing channels.
• Support the team with additional operational tasks related to customer engagement whenever needed, as the scope of the role may evolve based on business priorities.

What We’re Looking For

• Entry-level profile, ideally with some exposure to customer service, communication, digital platforms, or similar areas through internships, academic projects, or early work experience.
• Strong written communication skills in Portuguese.
• Intermediate English and Spanish will be extra relevant
• Interest in customer communication, online reputation, and digital service environments.
• Strong attention to detail and a responsible approach when handling customer-facing communications.
• Proactive attitude, willingness to learn, and a collaborative mindset.
• Comfortable working in a fast-paced environment with different types of customer interactions.
• Basic familiarity with digital channels such as social media, review platforms, or complaint platforms is a plus.

Working Hours & Availability

• This role may occasionally require work on weekends or outside standard business hours, depending on business needs. Flexibility and availability to support occasional activities outside regular working hours are expected.

About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.