CV-000517 · анонімний профіль

Account & Operations Manager (Process Automation, CRM)

✓ Подтверждённый аккаунт Активно ищет 5 років досвіду Nuremberg, Germany віддалено Выход: Сразу

Про спеціаліста

Account and operations manager with 5+ years in digital, focused on automating client and operational processes with no-code tools (Make.com) and REST APIs. In an online entertainment company she built a CRM sales funnel in Bitrix24 from scratch, cutting manual lead processing by 50%, and launched an AI chatbot that answers new leads in under a minute. She automated unit-economics calculations, built BI dashboards for operational and financial KPIs, handled a portfolio of 25+ key clients (largely English-speaking), coordinated promo campaigns on online platforms and set up client settlements including crypto payments. Earlier, at a full-cycle marketing agency, she ran 20+ projects in parallel with 90% delivered on time and led a team of 6.

Навички

Operations ManagementProcess AutomationAccount ManagementProject ManagementMake.comBitrix24REST APICRM Automation

Досвід роботи

Operations Managerfreelance / project work, remote · 2026

Process and operations projects

Account & Operations Manageronline entertainment company · 2024–2025

CRM funnel automation (-50% manual lead work), AI lead-qualification bot, BI dashboards, 25+ key clients, crypto settlements

Project Manager (Marketing)full-cycle advertising agency · 2021–2024

20+ parallel projects, team of 6, weekly KPI reports (CPL, conversion, reach)

Освіта

Master's in Foreign Economic Activity Management — national university, 2014–2019 Transport and Logistics Management — technical college, 2010–2014

Мови

Russian - native, Ukrainian - C1, English - B1, German - B1