CV-000514 · анонімний профіль

Customer Support Specialist (Live Chat, Email, Phone)

✓ Подтверждённый аккаунт Активно ищет 4 років досвіду Ternopil, Ukraine віддалено Очікування €1100

Про спеціаліста

Customer Support Specialist with over four years of experience helping customers and end users through phone, email and live chat. Manages tickets in Zendesk, Jira and Freshservice, and has both used and administered Microsoft Dynamics CRM. Comfortable with busy queues: prioritises urgent requests, tracks response and resolution deadlines and follows up until each issue is resolved. Works with other teams and external providers on complex cases, keeps accurate case histories, documents recurring questions and updates support guides so the team gives consistent answers. Has also written user guides, onboarded new employees to internal processes and prepared monthly reports on recurring issues. Native Turkish speaker with strong written and spoken English, available for shift work and weekends. Holds a bachelor's degree in Computer Engineering. No iGaming experience stated yet.

Навички

Live chat supportEmail supportPhone supportZendeskJiraFreshserviceSlackMicrosoft Dynamics CRM

Досвід роботи

Customer Support Specialistshipping and logistics company, Turkey · 2025–2026

Phone, email and live chat support, ticket prioritisation, SLA tracking, support guide updates

Customer Support Specialistconsulting services company, Istanbul · 2022–2025

Client support, Microsoft Dynamics CRM administration, user guides, onboarding new staff, monthly issue reports

Освіта

Bachelor's degree in Computer Engineering — 2018–2022 HubSpot Academy: Delivering Exceptional Customer Support & AI-Driven Customer Service HubSpot Academy: Customer Support Skills — Managing Customer Issues & Expectations

Мови

Turkish (native), English (B2+), Azerbaijani (good)