spinhireLive Chat & Customer Support Executive
Про спеціаліста
I am a remote customer support professional with 4 years and 8 months of experience delivering high-volume, multichannel live chat support for international online gaming and entertainment platforms. I am skilled in live chat operations, account and KYC verification, payment and login issue resolution, complaint de-escalation, documentation, and clear escalation. I am a fast, accurate typist at 40–50 WPM with empathetic written communication and reliable performance in 24/7 remote shift environments. I can handle 100+ chats per shift and 10–15 concurrent conversations without quality loss. I am looking for a remote customer support role where I can leverage my skills in iGaming.
Навички
Досвід роботи
Handled 100+ customer chats per shift across web chat, Telegram, WhatsApp Business and email; Managed 10–15 concurrent conversations during peak traffic; Completed account and KYC document verification.
Resolved payment, transaction-status, deposit and withdrawal enquiries; Handled promotion and bonus queries, explaining terms clearly; Reported reproducible technical and payment issues.
Provided multichannel support across web chat, Telegram, WhatsApp and Discord; Moderated community channels, identified spam and suspicious activity.
Delivered 24/7 rotating-shift live chat support in Bengali and English with consistently fast first-response times; Maintained chat logs, templates and handover notes.
Освіта
B.B.S — Bachelor of Business Studies · National University H.S.C — Humanities · Cantonment Public School & College S.S.C — Humanities · Bir Uttam Shohid Shamad High School
Мови
Bengali native, English professional written & chat communication