IT Specialist-Reno, NV

The MIS Specialist’s role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment.

• Associate degree in Computer Science or equivalent technical experience.
• 2–3 years’ experience in IT support, with demonstrated ability to troubleshoot across multiple platforms.
• Strong proficiency with personal computing hardware/software and restoration techniques.
• Excellent verbal and written communication skills.
• Proven ability to perform under pressure in high-paced environments.
• Familiarity with daily logs, instructions, memos, and company procedures.
• Experience with maintaining technical asset inventories.

ADDITIONAL REQUIREMENTS

• Ability to lift up to 50 lbs. and carry up to 25 lbs.
• Comfortable working in environments with noise, bright lighting, and dust.
• Frequent physical tasks include twisting, stooping, bending, kneeling, reaching overhead, and climbing.
• Must be responsive to tactile, auditory, visual, and speech-based cues.
• Must be able to freely access and navigate all areas of the property, including casino floor
• May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility, which may include days off, nights, weekends, holidays, and overtime as needed.