iGaming Customer Support Specialist

Despre specialist

iGaming Customer Support Specialist | Player Support | VIP Support iGaming Customer Support Specialist with 5 years of experience supporting players across live chat, email and ticket channels for an international online gaming platform. Experienced in account and payment queries, deposits and withdrawals, KYC/verification, bonuses, complaints, technical issues and VIP player support. Consistently handled high-volume conversations while maintaining 90%+ CSAT and managing AHT/ART and other service KPIs. Fluent in English, Hindi and Bengali, with strong written communication, problem-solving and escalation skills. • KYC & Verification Support • VIP Player Support • Complaint & Conflict •

Competențe

Educație

Bachelor of Arts

Geografie preferată

India