Application Support & Implementation Engineer

Despre specialist

Technical implementation and integration professional with 6 years of experience across API integrations, production support, software implementation, QA, and LMS administration. Owns complex issues end to end: requirements and solution definition, investigation, testing, rollout, production validation, monitoring, and communication with engineering teams and international partners. Key results include scaling a technical workflow to 300+ partners, contributing to an approximately 79% YoY reduction in mismatch-related losses across 80+ integrations, resolving an API defect followed by an approximately 10x increase in bookings through the affected integration, and designing automation that reduced a manual process by approximately 5x.

Competențe

Experiență de muncă

2024–Present · Integration Support Manager / API & Technical Implementation · Own technical delivery and production quality for external API integrations; analyze specifications and system behavior; troubleshoot using logs and monitoring; define requirements; test releases; coordinate engineers and international partners. Led a Jira–email integration rollout to 300+ partners and executed 100+ test scenarios. 2023–2024 · Technical Integration & QA Engineer, LMS/Moodle · Maintained plugins and internal tools, investigated PHP and SQL issues, deployed fixes via SSH/SCP, performed L2/L3 troubleshooting and integration testing, and created technical documentation and training. 2023 · QA Tester · Sole QA across web, mobile, and integration projects; API testing with Postman and DevTools, SQL analysis, defect investigation, release validation, and technical specification for a mobile application. 2020–2023 · LMS Administrator & Implementation Specialist · Administered Moodle, supported users, translated business needs into requirements, and created a technical specification for student-data upload automation that made processing approximately 5x faster. 2022 · Intern Developer · SAP ABAP development fundamentals.

Educație

ITMO University · BSc in Electric Power Industry & Electrical Engineering, Faculty of Control Systems and Robotics · 2018–2023. Bachelor's thesis: Raspberry Pi access-control prototype with face recognition and Python control logic, grade 5/5.

Geografie preferată

Tbilisi, Georgia; remote international

Limbi

Russian — Native; English — B2; Georgian — A1