VIP Account Manager / Retention Manager / Customer Success Manager

Despre specialist

4 years of experience in client retention and relationship management, including 2 years in a Team Lead role. Managed a portfolio of active clients, including high-value accounts, with a strong focus on retention, upselling and increasing client activity. Achieved 95–100% of KPI targets and managed a team of 4 retention agents. Strong experience in negotiations, client lifecycle management, performance analysis and long-term relationship building. Currently looking to transition into iGaming, bringing a strong commercial and client-focused background

Competențe

Experiență de muncă

2022–2024 — Retention Manager Managed a portfolio of active clients, including high-value accounts. Focused on retention, upselling, reactivation and increasing client activity. Consistently achieved 95–100% of KPI targets. 2024–2026 — Retention Team Lead Managed and coached a team of 4 retention agents. Monitored KPIs, client performance and sales results, supported complex client cases and contributed to achieving team revenue targets

Educație

BORYS GRINCHENKO KYIV METROPOLITAN UNIVERSITY [телефон скрыт] bachelors Degree in Economics

Geografie preferată

Remote

Limbi

C1 English, C2 Russian, C2 Ukrainian, A1 Italian