CV-000558 · анонимный профиль

Customer Support Team Lead

✓ Подтверждённый аккаунт Активно ищет 3 лет опыта Belgrade, Serbia удалёнка Ожидания €2500

О специалисте

As a Customer Support Team Lead for an online casino and iGaming platform, I oversee a dedicated team of support agents to ensure exceptional service for our global player base. My role involves developing and implementing strategies to enhance customer satisfaction, resolving complex issues in real-time, and optimizing our LiveChat support to provide seamless assistance during gameplay. I focus on continuous improvement by analyzing chat data, identifying recurring issues, and refining training programs to maintain a high standard of support and player retention.

Навыки

iGamingOnline CasinoLiveChatCustomer SatisfactionTrainingCRMRisk&FraudCompliance

Опыт работы

Customer Support Team LeadWorkanova · 2024–Present

Customer Support Agent for Online CasinoWorkanova · 2023–2024

ProspectorOzeol.com · 2022–2023

Dealt with Chinese suppliers, worked on CRM (Selligent), detected stocks and provided solutions to suppliers, searched for trendy products

Образование

2017–2021 · Bachelor's degree, English Literature and Civilisation · Faculty of Arts and Human Sciences of Sousse

Языки

English