CV-000509 · анонимный профиль

Customer Support Agent (iGaming)

✓ Подтверждённый аккаунт Активно ищет 1 лет опыта Malaga, Spain удалёнка Ожидания $2000 Готов к релокации

О специалисте

Customer support professional with hands-on iGaming experience from 2017 to 2022 as a Customer Support Agent. Handled player inquiries via live chat and email, assisted with account registration and verification, resolved technical issues and supported deposit and withdrawal requests. Managed complaints, escalated complex cases and followed company policies and responsible gaming guidelines. Earlier background in sales, including development of an active customer base, accounts receivable control and expansion of product ranges in retail outlets for a beverage producer. Completed additional training in cryptocurrency, traffic arbitrage and field sales management. Looking to return to the iGaming industry in a fast-paced international environment.

Навыки

Live chat supportEmail supportAccount verificationKYC checksDeposit and withdrawal supportComplaint handlingCase escalationResponsible gaming

Опыт работы

Customer Support Agent - iGaming operator - [скрыто]: live chat and email support, verification, deposits and withdrawals, complaints and escalations

Self-employed - car import and sales - 2013-2017: customer search and communication, turnkey car selection, legal support through registration

Sales Representative - beverage producer, Ukraine: active customer base development, receivables control, product range expansion in retail

Образование

Electromechanical engineer, urban economy academy, [скрыто] Cryptocurrency earning course, 2024 Traffic arbitrage course, 2024

Языки

Ukrainian - Fluent, Russian - Fluent, English - Intermediate