CV-000438 · анонимный профиль

Customer Support Specialist

✓ Подтверждённый аккаунт Активно ищет 4 лет опыта Gaziabad, India удалёнка

О специалисте

I am a Customer Support Executive with over 4 years of experience in customer support, account management, and driving revenue through promotional campaigns. I excel at delivering fast, solution-oriented support while maintaining high customer satisfaction. In my previous role at an iGaming company, I provided real-time chat support, handling over 100 customer queries daily and delivering priority support to VIP clients. I am proficient in managing CRM systems, handling escalations, and coordinating with various teams for quick resolutions. I am seeking a challenging role where I can leverage my skills to enhance customer experience and contribute to business growth.

Навыки

CRMInternational Call SupportAccount ManagementPayment Issue ResolutionBonus Issue ResolutionEscalation HandlingRisk HandlingCustomer Retention Strategies

Опыт работы

Chat Support ExecutiveInternational (iGaming Company) · 2021–2026

Provided real-time chat support, handling 100+ customer queries daily; Delivered priority support to VIP and high-value clients; Managed CRM systems with accurate documentation of all customer interactions; Handled escalations professionally and coordinated with Risk, Payments, and Technical teams for quick resolutions

Образование

2021 · Bachelor of Science · CCS University

Языки

English B2, Hindi C2