spinhireCustomer Support Specialist
О специалисте
I am a results-oriented customer support and client management specialist with experience in iGaming. I excel at handling both inbound and outbound inquiries, resolving technical issues, and managing customer objections. I have a proven track record of consistently meeting and exceeding targets. I am adept at providing priority support to VIP clients in regulated online casino environments, managing multiple online chats simultaneously while adhering to strict response times and service standards. I am seeking a challenging role where I can leverage my skills in customer support and client retention, particularly within the iGaming industry.
Навыки
Опыт работы
[скрыто] · VIP Manager (CIS) · International iGaming Company (under NDA) — Provided priority support to VIP clients in a regulated online casino, managed three online chats simultaneously while adhering to internal response time regulations and service standards.
[скрыто] · Technical Support Specialist · Unicorn shop — Consulted clients on website functionality, order placement, and promotions; resolved technical issues related to personal accounts and shopping carts; registered inquiries in CRM.
Consulted clients on banking products and services, processed inbound inquiries via chat and phone, resolved account and payment issues, handled objections, and informed clients about service terms.
Образование
2022-2025 · Unfinished Higher Education · Far Eastern Federal University, Institute of Publishing Business and Computer Design, Architectural Environment Design
Языки
Russian native