Customer Success & Operations Manager

О специалисте

Customer Success and Operations professional with 8+ years managing international, corporate and VIP clients, sales processes and day-to-day operations in premium hospitality. Currently leads Front Office and Reservations at a hotel: complex customer requests, complaints and escalations, coordination of departments and external partners, room inventory, online distribution channels and OTA relationships, upselling revenue and team training. Earlier roles combined front-office management with sales and corporate account management, plus an Accounts Receivable position covering billing, invoicing and financial reconciliation in Opera PMS. Works with Visual Matrix, Opera and Ezee PMS, Booking.com and Expedia partner tools. No iGaming experience. Looking for a remote or international Customer Success, Account Management, Client Success or Operations Manager role.

Навыки

Опыт работы

Front Office & Guest Experience Manager — Panorama Lisi Grand Hotel — 2025–present: leads Front Office and Reservations, VIP and corporate clients, escalations, upselling, team training Front Office & Sales Manager — Best Western Tbilisi City Center: corporate accounts, reservations and OTA relationships, sales and upselling, Visual Matrix PMS Accounts Receivable Officer — Adjara Group Hospitality: billing, invoicing and financial reconciliation in Opera PMS Front Office Manager — Best Western Tbilisi Art Hotel: supervised reception staff, complaints and escalations, VIP and corporate requests Front Office Receptionist — Best Western Tbilisi Art Hotel: international guests, reservations, upselling

Образование

Bachelor of Business Administration — Ivane Javakhishvili Tbilisi State University, 2010–2014

Языки

Georgian native, English B2, Russian fluent