spinhireVIP Management Team Lead
О специалисте
I am an iGaming professional with over 10 years of experience in VIP management, customer care, and team leadership. I excel at managing high-value player relationships, coaching account managers, and leveraging performance data to drive retention and reactivation campaigns. I have a strong understanding of bonus systems, KYC workflows, and withdrawal escalations. My experience includes leading VIP and sales account managers for international player segments, reviewing key performance indicators like NGR and bonus ratios, and coordinating personalized campaigns. I am seeking a role where I can continue to drive player engagement and team performance within the iGaming industry.
Навыки
Опыт работы
Led VIP and sales account managers for international player segments, reviewed NGR and player activity to guide team performance.
Managed a portfolio of high-value players, created tailored bonus offers to support engagement and retention.
Supported French- and English-speaking customers, resolved account and payment queries.
Developed B2B customer relationships, managed orders and invoicing.
Образование
Honours Degree in Business Administration · University of Namibia Purchasing & Supply Chain Management; Logistics Management · Damelin, South Africa
Языки
French native, English advanced, Swahili intermediate, Lingala intermediate