CV-000223 · анонимный профиль

Customer Support & Operations Specialist

✓ Подтверждённый аккаунт Активно ищет 5 лет опыта New Delhi, India удалёнка Ожидания 1000

О специалисте

Customer service and operations professional with 5+ years of experience across customer support, CRM management, HR operations and European visa processing. Handles client queries across chat, email and voice channels and works daily with Salesforce and other CRM systems to track leads and keep client data accurate. Supervised visa processing operations for Italy and Spain, resolving escalated customer issues, verifying legal documents and training new staff on compliance and documentation standards. Also managed end-to-end recruitment, onboarding and cross-border online communication for teams in Thailand and Myanmar. No direct iGaming experience yet; looking for a remote role.

Навыки

Customer supportChat supportEmail supportVoice supportIssue resolutionEscalation handlingSalesforceCRM management

Опыт работы

Customer Service & Sales Coordinatorprivate clinic · 2026–present

Client consultations, daily sales operations, CRM

HR Operations & Online Communication Specialistinvestment company · 2025–2026

Recruitment and onboarding, cross-border communication for Thailand and Myanmar

Visa Processing Supervisor (Italy & Spain)visa outsourcing company · 2022–2025

Supervised Schengen visa processing, escalations, document verification, staff training on compliance

Customer Support Executiveused-car retailer · 2021–2022

Salesforce lead tracking, multichannel customer support

Образование

Bachelor of Commerce — BRABU University, 2018–2021

Языки

English — proficient; Hindi — native