Customer Support / Player Support Specialist (Hospitality Background)

О специалисте

Customer experience professional with a background in hospitality and cruise operations, now aiming to move into iGaming. Most recently worked in guest services on an international cruise line (2024–2026), serving a primarily American guest base within a multicultural team, completing intensive hospitality training in Vienna and working extended shifts of up to 13–17 hours while keeping service quality high. Earlier was a shift supervisor at a restaurant in Tallinn, handling payment processes, delegating tasks and owning opening/closing procedures. Currently studying graphic design (Photoshop, Illustrator, Canva). Speaks Russian natively, English and Estonian at B2, basic German. No iGaming experience yet; looking for an entry-level remote role in Player Support, Customer Experience, VIP or Operations.

Навыки

Опыт работы

Guest Services / Waitress — Viking Cruise Ships — 2024–2026: personalized service for an international, mainly American guest base; intensive hospitality training in Vienna; shifts up to 13–17 hours Shift Supervisor / Waitress — Sushi Plaza, Tallinn — 2022–2023: payment processes, task delegation, opening/closing duties, service standards in peak periods

Образование

Skillbox — Graphic Design, 2026–present Õismäe Russian Lyceum, Tallinn — secondary education, 2020–2022

Языки

Russian native, English B2, Estonian B2, German A1