# First Line Support Specialist – Junior

**Компания:** SOFTSWISS
**Локация:** Poland, Georgia, Malta, Remote
**Формат:** удалёнка
**Зарплата:** по запросу
**Тип занятости:** FULL_TIME
**Опубликовано:** 2026-09-09
**Актуально до:** 2026-10-11

Источник: https://spinhire.io/job/9863 — SpinHire, джоб-борд iGaming.

## Описание

Overview:
SOFTSWISS continues to expand the team and is looking for a First Line Support Specialist.
We need a true, experienced and accomplished professional who shares our culture and values.
Purpose of the Role:
Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.
Key responsibilities:
• Respond to inquiries and requests professionally and efficiently
• Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance
• Use internal tools and workflows effectively (training provided)
• Escalate complex or unresolved cases to the appropriate team with detailed documentation
• Maintain high quality and accuracy in all communications and task handling
• Handle a high volume of tasks efficiently while maintaining professionalism
• Work from our office in Tbilisi – mandatory
• Follow a shift schedule 2/2 (12-hour shifts with day/night alternation, including a 2-hour break)
Required Experience:
• English proficiency (B2 level or higher)
• Strong soft skills – patience, empathy, and problem-solving ability
• Excellent typing speed and ability to work efficiently with multiple software tools
• A team player with a strong sense of accountability
• Ability to ensure smooth processes and maintain high operational quality
Nice to have:
• Prior experience in Customer Support