Promo / Bonus Manager (iGaming)

About the Role

We are looking for a Junior Promo Manager to support the execution and optimization of promotional campaigns within our iGaming platform.
In this role, you will be responsible for bonus operations, coordinating cross-functional tasks, monitoring campaign performance, and ensuring the smooth execution of promotional activities. You will work closely with Product, CRM, Analytics, Customer Support, and Development teams.
This is an excellent opportunity for someone who wants to grow into a Promo Manager role in the future.

Responsibilities

Configure and launch bonus campaigns and promotional mechanics.
Process bonus requests and credit bonuses through the CRM system.
Create and maintain bonus configurations and promotional settings.
Coordinate tasks with Product, CRM, Analytics, Customer Support, and Development teams.
Monitor implementation timelines and ensure timely delivery.
Analyze the performance of promotional campaigns and prepare reports.
Monitor bonus usage and identify bonus abuse or suspicious activity.
Support analysts by preparing requirements for bonus calculations and reporting.
Maintain documentation related to bonus processes and promotional activities.
Keep records of active promotions and bonus programs.

Requirements

1+ year of experience in the iGaming industry.
Understanding of promotional mechanics, including Welcome Bonuses, Cashback, Free Spins, Loyalty Programs, Referral Programs, etc.
Experience working with CRM systems (Customer.io, Bloomreach, BetB2B, or similar is a plus).
Good knowledge of Excel or Google Sheets.
Understanding of bonus-related metrics such as Wagering, ROI, Bonus Cost, and Margin.
Experience working with task management systems (Jira, Asana, YouTrack, or similar).
English level: Intermediate (B1+) or higher.
Strong analytical skills and attention to detail.

Nice to Have

Experience with bonus abuse prevention and fraud detection.
Experience preparing analytical reports and performance reviews.
Knowledge of Confluence or other documentation tools.
Experience working in cross-functional teams.

What We Offer

Remote work.
International iGaming environment.
Opportunities for professional growth and career development.
The chance to grow into a Promo Manager responsible for your own region.
A collaborative and supportive team focused on delivering high-quality products.