IT Tech Support Technician

ESSENTIAL DUTIES AND RESPONSIBILTIES:

• Must be able to adhere to a multi-state Gaming Commission Regulations, PT Services New Jersey regulations and live unit policies and procedures.
• Provide technical support for the video streaming equipment, data, optical and network communication systems accordance with the specified procedures.
• Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment’s in accordance with the specified procedures.
• Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.
• Monitoring information systems by diagnosing problems, solving them immediately and advising the direct manager about the work carried out and the execution times.
• Respond to user calls and troubleshoots, and to diagnose and resolve software problems.
• Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.
• Provide a day-to-day technical support such as consultations and provision of services for users.
• Make and save reports of any related documentation.
• Eager to learn and participate with new applications, software, and networking stocktaking.
• Prepare necessary technical report when requested by the management.
• Understand and use IT technical terminology and comply with any regulatory enactments, standards, and provide technical documentation requirements.
• Execute duties in accordance with the standard IT service operating procedures.
• Perform any additional duties as instructed by management.

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED

• Associate degree (Preferred) and/or equivalent technical training.
• Must be 21 years of age or older
• Preferably, 1 year of previous IT and/or technical computer experience.
• Basic computer skills- MS Office, electronic mail, etc.
• Knowledge – Windows and Windows office related software installation and troubleshooting
• Networking skills – good cooperation skills, ability to deal with potential conflicts in diverse situations, ability to cooperate with people with different views and culture
• Communications skills – ability to clearly and unambiguously explain issues related to work, company's rules and procedures.
• Ability to maintain a professional demeanor, including manner of speech, appearance, and posture in a fast-paced environment.
• Ability to work a variety of shifts, including nights, weekends, and holidays.
• Punctuality and attention to detail.
• Ability to learn quickly and work independently.
• Ability to understand and to use IT technical terminology.
• Be able to wear assigned uniforms and maintain professional appearance standards.
• Must be able to obtain a New Jersey Gaming License and West Virginia Casino Employee

Compensation & Benefits

• Pay Rate: $25
• Yearly Bonus
• Vacation Days: 10 days
• Sick Time: 5 days
• 10 Holidays pay
• Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
• 401K – 4% match

Physical Functions

• Frequent standing and walking.
• Bending, kneeling, stooping, crouching, squatting, and crawling to access equipment in various locations (e.g., under desks, behind servers).
• Reaching, twisting, turning, climbing stairs, ladders, or potentially into and out of vehicles or elevated platforms.
• Ability to lift and move objects, often ranging from 10 pounds regularly to 50 pounds. Occasionally lifting heavier items, potentially up to 100 pounds, sometimes with assistance or appropriate equipment.
• Carrying and transporting materials and tools.
• Frequent use of hands and fingers for tasks like typing, grasping, and manipulating tools and equipment.
• Visual capacity for using computer equipment, reading manuals, and performing detailed work.
• Working in various environments, such as live streaming floor and any back of the house areas.