Facilities Engineer

Facilities Engineer
As part of our continued expansion, we are on the lookout for a Facilities Engineer (IC2- G4) to join our growing team based in South Burlington, Vermont. **This role is 100% in office **
As a Facilities Engineer, you will support will support a stable, secure, documented, scalable and responsive systems environment, while ensuring reliable high performance operation of all infrastructure and other technical services.
The Role

As a Facilities Engineer, you will be responsible for:

• Providing technical assistance for the company’s infrastructure and hosting operations.
• Providing support for the IT Infrastructure & Operations, Network/Server and Storage
• Providing support for additional build outs, meet established SLAs per application and/or service.
• Establishing a working relationships with third party providers including but not limited to ISPs, phone carriers, and other cloud providers
• Supporting a heterogeneous environment that includes multiple hardware vendors (Cisco, HP, Dell, F5, etc.), MS Windows, and Linux
• Meeting SLA’s for IT services ensuring the functional operation and adherence to SLA’s for these services.
• Assisting in researching potential technology solutions and implementations in support of new initiatives, opportunities, and procurement

efforts.

• Ensuring availability of all critical systems through regular review and testing.
• Participating in the escalation procedures and work flow for the timely routing and resolution of all issues.
• Supporting of the established definition of IT Infrastructure standards and policies.
• Performing and supporting the ITIL based policies and procedures i.e. change management
• Facilitating and maintaining an a high level environment resulting in client retention
• Documentation and ticket creation of infrastructure changes in the ticketing system.
• Data center operations via 24 hour monitoring and support, which at times may require overtime hours to be performed.
• Lifting 50lbs.
• Performing other duties as assigned

Knowledge, Skills, Qualifications & Experience Required:

• 2+ years of experience working in and supporting IT technical environments and solutions
• Experience with supporting data centers
• Proven success in supporting solutions in an Internet, network, Communications, Financial, Enterprise, Cloud or Data Center environment to clients.
• Vendor management skills
• Strong analytical skills
• Accountable – establishes and meets aggressive expectations
• Collaborative
• Detail Oriented
• Excellent written, listening and communications skills.
• Industry certifications i.e. MCSE, networking, ITIL/ITSM knowledge/certifications
• An analytical, creative, and innovative approach to problem solving
• Strong sense and application of team work in an open, collaborative environment
• Must be able to travel when needed
• Ability to operate independently and with minimal management guidance.

** Please be advised this position Monday through Friday 4pm-1am EST**
Our Company
Continent 8 has powered a second digital revolution – a revolution defined by intense, instantaneous, and omnipresent computing power. We have built and secured the world’s most reliable and secure edge network. Our global footprint spans every inhabited continent, and our edge network is local to over 92% of the world’s population.
We regularly fend off some of the most sophisticated attacks in the world and our security solutions are known to provide unmatched protection. We have developed specialized expertise in regulatory environments. We help protect against cyber and political risk, ensuring that our world class network delivers high availability and throughput.
Our secure edge network is globally distributed and serves the world’s most demanding industries. The gaming and financial trading industries depend on us to process billions of dollars’ worth of transactions each day. The transportation and autonomous vehicle industries depend on us to move the world’s population. The energy and utility industries depend on us to power critical infrastructure. Organizations choose Continent 8 when they simply can’t afford to lose connectivity.
We are the Edge Infrastructure-as-a-Service provider of choice for the world’s most demanding customers.