Customer Support Advisor - UK

Company Description
There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.
Job Description
As a Customer Support Advisor, you will provide proactive and reactive support to customers across multiple contact channels.
Reporting to the Customer Support Team Manager, you will help customers resolve enquiries while delivering a consistent, high-quality service.
What you will do

• Support customers across voice and non-voice contact channels while maintaining service standards.
• Resolve customer enquiries at the first point of contact wherever possible.
• Escalate complex enquiries appropriately and communicate investigation outcomes to customers.
• Keep your product, marketing and customer support knowledge up to date.
• Identify and escalate issues that could affect the customer experience.

Qualifications

To be successful in this role

• At least one year of contact centre and customer service experience.
• Fluent written and spoken English.
• Confidence supporting customers through voice, email and live chat.
• A high school diploma, vocational qualification, short-course certificate or bachelor's degree in any field.

Additional Information
Equal Opportunities.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.