Reliability Specialist / Production Support Engineer / IGaming

We are an iGaming company with more than three years of experience and a team of 1,000+ specialists.
Our portfolio includes eight major projects that are popular with our customers and successfully operate in Tier 1–3 markets. We value skilled people who help us build efficient processes and expand into new markets.
🔎 We’re looking for a Reliability Specialist / Production Support Engineer with at least one year of experience to join our Product Availability team — the people who keep our web products accessible and running reliably.
If you enjoy figuring out why something broke and seeing the impact of your work, this role could be your next step.
🛠 What you’ll do
Monitor alerts and respond to issues affecting websites, payments, registration, tracking, CDN, and DNS.
Investigate problems using logs, metrics, browser network requests, and information from external providers.
Restore service or escalate incidents with a clear explanation of the impact and what you’ve already checked.
Follow incidents through to resolution or a clear handover.
Participate in an on-call rotation using PagerDuty, responding to incidents according to an agreed schedule.
Improve monitoring and help automate repetitive tasks
✅ Must-have skills
1+ year of experience in system administration, NOC, L2+ technical support, or a similar technical role.
Hands-on troubleshooting experience: you can walk us through a real incident, your actions, and the outcome.
Understanding of DNS, HTTP/HTTPS, and SSL certificates, including common issues and how to investigate them.
Experience with Cloudflare or another CDN.
Ability to use browser DevTools, curl, and logs to inspect requests and investigate errors.
Basic knowledge of Git/GitHub and YAML.
Practical experience using AI for technical tasks, such as troubleshooting, creating scripts, or automating workflows with Claude Code, Cursor, Copilot, or similar tools. You can provide relevant context, explain the task, and verify the results.
Willingness to participate in an on-call rotation.
🌟 Nice to have
Experience in iGaming, affiliate marketing, e-commerce, or fintech.
Familiarity with Grafana, Uptime Kuma, or other monitoring tools.
Experience with n8n, Zapier, Make, or building Telegram bots.
🎁 What we offer
100% remote work.
Competitive salary.
Paid vacation and sick leave.
Professional training and career growth opportunities.
A supportive team and transparent communication.
Access to a corporate psychologist.
🚀 Ready to help keep our products running?
Apply and tell us about a technical issue you helped solve — what went wrong, how you investigated it, and what happened next. We’d love to hear your story!