VIP Hospitality Host

Under general supervision, develop and coordinate methods to attract mid- to high-limit players and host such guests to ensure guest satisfaction and repeat visits. Develop and establish relationships with midrange gaming customers in order to encourage return visits, create customer loyalty and increase theoretical/earning potential value.

• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent interpersonal skills required.
• Must be able to obtain and maintain a Missouri Gaming License
• Must have excellent oral and written communication skills.
• Must be able to listen and respond to visual and aural cues.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

These skills and abilities are typically acquired through completion of a high school diploma or equivalent in addition to one to three years progressive casino, marketing or sales related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.
ADDITIONAL REQUIREMENTS
These skills and abilities are typically acquired through at least 6 months experience directly related to the accountabilities specified or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.