Head of Account Manager

Requirements:

• Proven experience in a senior Account Management leadership role within iGaming;
• Strong track record of managing and scaling high-performing AM teams;
• Deep understanding of the iGaming ecosystem (operators, aggregators, providers);
• Demonstrated success in driving revenue growth and client retention; - Experience managing Tier 1 operators and strategic partnerships;
• Strong commercial acumen, including negotiation and contract management;
• Solid understanding of key KPIs (GGR, NGR, LTV, retention, etc.);
• Experience with integrations, product launches, and operational workflows;
• Data-driven mindset with experience using BI tools (e.g., Tableau, Power BI);
• Excellent leadership, communication, and stakeholder management skills;
• Ability to define strategy, set KPIs, and optimize team performance;
• Experience in regulated markets (e.g., UK, Italy, LATAM, Brazil) is a strong advantage;
• Fluent in English; additional languages are a plus.

Responsibilities:

• Lead, manage, and develop the Account Management team, ensuring high performance and continuous growth;
• Define and execute the overall AM strategy aligned with company revenue and expansion goals;
• Own and drive revenue growth across all managed accounts;
• Oversee key client relationships, including Tier 1 operators and strategic partners;
• Establish KPIs, targets, and performance frameworks for the AM team;
• Monitor client performance (GGR, NGR, engagement) and ensure optimization strategies are in place;
• Identify upsell, cross-sell, and new business opportunities across the portfolio;
• Oversee game launches, integrations, and promotional strategies with clients;
• Collaborate cross-functionally with Product, Tech, Compliance, and Finance teams;
• Lead commercial negotiations and support contract discussions for key accounts;
• Ensure effective client communication, including business reviews and escalation management;
• Drive best practices, processes, and standardization within the AM function;
• Analyze market trends, competitor activity, and client needs to inform strategy;
• Oversee CRM, reporting accuracy, and operational efficiency;
• Support expansion into new markets and partnerships;
• Mentor and coach team members, including onboarding and training programs.

Work conditions:

• Medical insurance;
• Regular salary reviews and timely payments;
• Provision of necessary equipment for work as needed.

Professional development:

• Corporate English classes;
• Mentoring from experienced Team Leads;
• 50% reimbursement for courses/certifications/webinars, etc.;
• Development towards leadership positions within the company.

Work-life balance:

• Ability to work fully remotely;
• 20 days of vacation;
• Days off on public holidays;
• Paid sick leave;
• Informal online/offline events.