Client Onboarding Specialist

Gamzix is a high-growth international licensed iGaming provider, creating high-performing games and scalable, cutting-edge solutions for the global market.
Our team of 150+ specialists operates globally, with Warsaw as our main hub office. We are driven by continuous improvement and a people-first culture where we communicate openly, win together, and truly enjoy the game we’re building.
We operate under an MGA B2B Critical Supply License and certifications from iTechLabs and GLI, ensuring our products meet high standards of quality, compliance, and performance across markets.
We are looking for an experienced Onboarding Manager to own and coordinate the onboarding of new partners, ensuring a smooth journey from the moment a client is handed over by Business Development to successful integration and launch.
Key Responsibilities
Own and coordinate the onboarding process for new direct and B2B partners
Take over new clients from the Business Development team and guide them through all onboarding stages
Coordinate contracts, commercial details, compliance requirements, technical integration, game setup, and launch
Coordinate communication between Sales/BD, Account Management, Legal, Finance, Compliance, Technical teams, and external partners
Follow up with internal teams and partners to keep processes moving and prevent delays
Maintain CRM as the single source of truth for all new integrations and partnerships
Create and update deals, statuses, tasks, deadlines, responsible persons, and next steps in CRM
Monitor onboarding and integration pipelines and proactively identify delays or blockers
Ensure all required information and documentation is collected before launch
Prepare regular onboarding and pipeline updates and reports.
Ensure a smooth handover of successfully launched partners to the Account Management team
Maintain accurate historical data and documentation for each partner
Follow and maintain a structured onboarding checklist and process
Identify opportunities to improve CRM structure, workflows, automations, and internal onboarding processes

Requirements

3+ years of experience in onboarding, implementation, project coordination, operations, or a similar role within a B2B environment
Strong organizational and project coordination skills
Proven ability to manage multiple partners and processes simultaneously
Strong follow-up skills and confidence in driving processes forward
High attention to detail and ability to maintain accurate, reliable data
Experience working with CRM or project management systems
Ability to coordinate multiple stakeholders and work effectively across different teams
Proactive mindset and strong ownership of processes and results
Good understanding of structured onboarding and integration processes
Excellent written and spoken English
Strong communication and stakeholder management skills

Nice to Have

Experience in iGaming, SaaS, fintech, or another B2B industry
Experience with B2B integrations and partner onboarding
Experience working with monday.com or similar CRM/project management systems
Basic understanding of contracts, compliance, and technical integrations
Experience working with international partners
Experience improving workflows, CRM processes, or automations

Benefits

7 hour working day 10:00 AM — 6:00 PM (with the lunch break)
Competitive salary in the IT field, paid taxes
10 days for paid sick leave
28 days of paid vacation: 18 and 10 days separately
State holidays are paid
Medical Insurance
Courses/training reimbursement
Referral bonus, if you bring people as talented as you
Corporate English courses: business or general, morning or evening schedule
People-oriented company with work-life balance
Open and friendly communication
Corporate team buildings and activities
Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.