Payments Quality Analyst

The function of the Payments & Fraud Trainer and Quality Analyst is to ensure that all Payments Analyst and Shift Leaders are fully trained on their required tasks Main Responsibilities: The main responsibilities include but are not limited to: Acclimate new hires to the business and conduct orientation sessions as well as be of support and a mentor. Create comprehensive and effective training and knowledge/skill developing programme. Liaising with managers to determine training needs