Technical support engineer (night)

We are currently seeking a qualified and experienced Technical support (night) engineer to join our team.

Preferred skills:

• Working experience in gambling support/tech support teams;
• Working experience with RMG projects.

Must have skills:

• Strong user of Jira Software/Jira service management/Any desk/ Google workspace, etc.
• English level: Upper-Intermediate;
• Strong verbal and corporate communication skills;
• Understanding of the software lifecycle;
• Ability to learn quickly and work as a part of a team;
• A challenging and inquiring mind;
• Attention to detail and tenacity;
• Quick logical thinking;
• Sociability, communicability;

Responsibilities:

• Monitoring of high-priority services,
• Testing: performance and the new functionality used;
• Diagnostics and solution of user problems when working with the software used;
• Prioritizing user requests;
• Providing individual solutions for customers based on their business needs.
• Working hours from 21:00 to 9:00 (2/2)