Payment, Bonus & CRM Manager - iGaming Payments and Retention

Sobre el especialista

Payment, bonus and CRM specialist with about five years of experience, the last three and a half in iGaming: a large sportsbook and online casino operator, an iGaming payments company and the affiliate team of a casino brand. Owns payment operations end to end - integrated and tested three localised payment methods (+18% reach in target GEOs) and reworked the checkout journey for a 14% lift in successful first deposits. Runs bonus and promo campaigns: a seasonal gamification revamp added 22% MoM player retention, while sharper player segmentation cut bonus costs by 8% with steady GGR. Curated casino lobbies, onboarded 5+ tier-1 game providers and launched 150+ titles. Builds daily NGR and active-player dashboards in SQL, handles L2 escalations within SLA and writes onboarding materials. Remote-first, English C1.

Competencias

experiencia laboral

Bonus manager - large sportsbook and online casino operator - Mar 2023 to present: bonus campaigns, payment operations and casino lobby management; +22% MoM retention, -8% bonus costs. Payment manager - iGaming and fintech payments company - Jun 2025 to Jun 2026: monitored payment flows across GEOs, resolved transaction issues, managed PSP vendors and L2 support. Affiliate management intern - online casino brand - Sep 2024 to May 2025: partner acquisition, web scenarios and GEO-specific traffic strategies. Team lead - Canadian sports analytics company - Aug 2021 to Jan 2023: promoted from specialist to team lead; staff training, training AI systems for sports event analysis, Facebook traffic acquisition.

educación

Incomplete higher education - national research university, Samara, Russia - Aerospace engineering (aircraft engines and power plants), through 2025.

Geografía preferida

Remote; Lithuania, Russia, Serbia (work authorization)

Idiomas

Russian - Native, English - C1 (Advanced), Spanish - B1 (Intermediate), French - A1 (Basic)