Customer Support / Client Manager (ex-HR Business Partner)

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People-facing professional with 3+ years of experience in HR roles, moving into customer support or client management. Worked as an HR Business Partner at a franchising company (2022–2024) and then headed the HR department at a legal services firm (2024–2026). Describes strengths as quickly building rapport with very different people and understanding their real needs, calmly handling dissatisfied people and turning conflict into constructive dialogue, working through a large volume of requests and tasks at once without losing details, making decisions independently, and picking up new systems, processes and tools fast. Prefers live, human communication over scripted responses and is result-oriented rather than focused on closing tickets. No iGaming experience so far. Based in Vietnam and looking for a remote support or manager position.

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Russian native