CV-000055 · ανώνυμο προφίλ

CRM & Lifecycle Marketing Specialist (iGaming)

Активно ищет 3 χρόνια εμπειρίας Osijek, Croatia εξ αποστάσεως

Σχετικά με τον ειδικό

CRM and lifecycle marketing specialist with about three years in iGaming player engagement and support. Since 2025 plans, builds and executes multi-channel player campaigns across SMS, email and web push, designs targeted bonus and promotional offers based on player behaviour and segmentation, and monitors campaign performance to improve retention, reactivation and lifetime value. Previously provided live chat and email support for an international client and trained, onboarded and coached new support agents. Started in iGaming at a Malta-based reactivation agency, making high-volume outbound calls to inactive players against reactivation and sales targets. iGaming experience: yes (CRM, retention, player support). Looking for a remote CRM, retention or lifecycle marketing role in iGaming.

Δεξιότητες

CRM and lifecycle marketingMulti-channel campaigns (SMSemailweb push)Player segmentationBonus and promotional offer designRetention and reactivationCampaign performance analysis

Εργασιακή εμπειρία

CRM & Lifecycle Marketing Specialistmarketing agency, Limassol (remote contractor) · 2025–present

Multi-channel player campaigns via SMS, email and web push; segmented bonus offers; retention and LTV optimisation

Customer Experience & Support Specialistsupport outsourcing company, Limassol (remote contractor) · 2024–2025

Live chat and email support, training and coaching of new agents

Player Reactivation & Retention Specialistreactivation agency, Malta · 2022–2023

Outbound calls to inactive iGaming players, reactivation and sales targets

IT TechnicianIT services company, Zagreb · 2022

First-line IT support for US-based retirement homes, account and access management

Statisticianbasketball federation, Croatia · 2015–2020

Importing game statistics into designated software

Εκπαίδευση

Front-End Developer — University Algebra, Zagreb, 2024 Architectural Technician — Graditeljsko-Geodetska škola Osijek

Γλώσσες

Croatian native, English C1