spinhireiGaming VIP & Affiliate Account Manager
Σχετικά με τον ειδικό
I am a results-driven iGaming VIP Manager & Affiliate Account Specialist with rich experience spanning high-stakes player relationship management, affiliate acquisition, and international tier-1 customer support. I have a proven track record in orchestrating high-value player retention campaigns, structuring tailored bonus/cashback incentives, resolving intricate payment and crypto-fiat settlement issues, and optimizing affiliate ROI through CPA, RevShare, and Hybrid models. I combine analytical acumen in player lifetime value (LTV) maximization with high-speed multichat execution (8–10 concurrent sessions), CRM administration, and rigorous regulatory compliance. I am looking for full-time remote or on-site roles in iGaming VIP Account Management, Affiliate Partnership Management, and Customer Retention Operations.
Δεξιότητες
Εργασιακή εμπειρία
Delivered 28% increase in 90-day retention for VIP players; Sourced, vetted, and onboarded performance marketing partners; Monitored player turnover and intervened with customized retention bonuses.
Handled 8–10 concurrent live chat interactions with >92% CSAT; Resolved complex account creation discrepancies and payment failures; Leveraged Jira and internal CRM ticketing platforms to accurately log player bug reports.
Delivered omni-channel customer support to international passengers; Navigated Global Distribution Systems (GDS), AXIS, and Salesforce to process flight bookings; De-escalated critical passenger grievances.
Εκπαίδευση
Bachelor’s Degree (Graduation) — Bareilly College Bareilly, Uttar Pradesh, India
Γλώσσες
English C1, Hindi native, Russian B2