CRM Manager

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CRM Manager My responsibilities included monitoring the quality and volume of incoming traffic, analyzing the performance of different traffic sources, and continuously tracking key operational metrics. I maintained communication with affiliates and international partners, resolved day-to-day operational issues, and monitored the effectiveness of cooperation with various traffic sources. I was also responsible for analyzing performance indicators, preparing reports, calculating employees’ salaries and bonuses, and monitoring attendance and lateness. I actively used CRM systems and Google Sheets to organize information, analyze data, and monitor operational processes. In addition, I monitored Wire transactions and tracked incoming payments to ensure that transactions were processed correctly. Once the funds were reflected in the customer’s account, I processed the corresponding bonus allocation, crediting the customer’s account with the bonus amount we had set. I paid particular attention to traffic quality, data accuracy, and the efficiency of internal processes. I also worked closely with international colleagues and partners to resolve issues promptly and ensure the smooth and stable operation of the team. CRM Head — Previous Company After completing my work at my first company, I moved to another company, where I took on the role of CRM Head. I directly managed two CRM Managers, coordinating their work and monitoring their performance. My responsibilities included organizing workflows, distributing tasks among team members, ensuring that targets were met, and monitoring the overall performance of the team. I oversaw the quality of task execution, compliance with internal standards, and the accuracy of CRM data. A key part of my role involved managing performance metrics, analyzing results, monitoring traffic quality, and coordinating communication with partners. I was also involved in resolving operational issues related to the CRM team and ensuring that daily tasks were completed efficiently. I worked with German, English, and French desks, focusing on both conversion and retention. This involved monitoring performance indicators, analyzing results, and helping ensure effective lead conversion and customer retention. Moving into the CRM Head position allowed me to expand my management experience, moving from hands-on CRM operations to coordinating other managers, overseeing workflows, and taking responsibility for the team’s overall results.

Δεξιότητες

Εργασιακή εμπειρία

Εκπαίδευση

2009–2013 · Medical Psychology · European University

Προτιμώμενη γεωγραφία

Тбилиси

Γλώσσες

Georgian native, Russian fluent, English basic proficiency