Casino & Sports Betting Operations Supervisor
Σχετικά με τον ειδικό
Casino and sports betting operations supervisor with 6+ years of hands-on iGaming and land-based casino experience. Currently leads daily operations for a sportsbook services team, managing sports betting settlement and result verification across multiple sports and market types, running quality control and resolving settlement errors, operational discrepancies and technical issues together with cross-functional teams and third-party providers. Previously worked as a CCTV operator and dealer inspector in a high-volume casino: monitored gaming tables and floor activity, investigated incidents through recorded footage, reported irregularities and trained dealers on procedures and game handling. Strong in SOP compliance, team coaching and fast, accurate decisions under pressure.
Δεξιότητες
Εργασιακή εμπειρία
Leads sports betting settlement, result verification and QC team
Surveillance of gaming floor, incident investigation
Table inspection, dealer training, dispute resolution
Εκπαίδευση
Secondary School Certificate (2016) Practical training: Operations Quality Assurance, CCTV & Surveillance Management, Microsoft Office
Γλώσσες
Khmer (native), English (B1), Thai (A1), Korean (A1)