spinhireCustomer Service
Σχετικά με τον ειδικό
Organised and reliable professional with 5+ years of experience across customer support, operations, administration, ERP systems, inventory management and technical environments. Experienced in managing customer requests, maintaining accurate records, coordinating with different teams and resolving operational issues. Comfortable learning new digital tools and working in fast-paced environments. Strong communication, problem-solving and organisational skills, with a positive attitude and willingness to learn. Customer Operations & SAP System Management (SERV H.R INTEGRAL) Experience: Managed customer inquiries, billing, technical approvals, supplier switching, and contract modifications using SAP and CRM systems. Result: Successfully tracked, monitored, and resolved customer complaints by coordinating across technical and commercial departments, ensuring seamless contract management and high data accuracy. AI Data Quality & Visual Content Moderation (Majorel) Experience: Moderated, labeled, and classified image data while reporting technical issues to QA supervisors. Result: Directly enhanced the accuracy and reliability of AI visual recognition models while maintaining strict compliance with confidentiality and content policies. Electronics Manufacturing & Quality Control (Adder Technology) Experience: Assembled and tested complex electronic systems, loaded firmware, programmed PCBs, and performed technical rework. Result: Improved overall assembly workflow and operational efficiency by actively participating in Lean Manufacturing and 6S initiatives. Production Equipment & ERP Inventory Control (Intelligent Fingerprinting) Experience: Operated specialized manufacturing machinery, supported R&D testing procedures, and managed stock levels using Sage ERP. Result: Maintained accurate inventory tracking, assisted in bringing R&D testing to execution, and ensured reliable product shipment preparation.
Δεξιότητες
Εργασιακή εμπειρία
SERV H.R INTEGRAL, Romania (Nov 2025 – Mar 2026)
Customer Relations Operator: Handled customer calls regarding electricity supply, billing, contracts, and technical inquiries. Managed complaints, routed them to the correct departments, and tracked issues through to resolution. Processed and updated supply contracts, customer data, and ticketing records using SAP and CRM systems.
Majorel (PhotoAIM Project), Remote (2025)
Content Moderator: Reviewed, moderated, and labeled visual content according to policy to improve AI visual recognition models. Ensured strict data quality, accuracy, and confidentiality standards. Identified and reported technical issues and flagged content to QA teams.
Adder Technology, UK (2022 – 2025)
Production Operator: Assembled and tested electronic systems, programmed PCBs, and executed technical troubleshooting and rework. Supported Lean Manufacturing and 6S initiatives to optimize production efficiency.
Intelligent Fingerprinting, UK (2020 – 2022)
Assembly Technician: Operated specialized production machinery and managed inventory tracking via Sage ERP. Supported R&D testing activities and prepared finished products for shipment.
Εκπαίδευση
Bachelor Degree in Engineering of Computers and Information Technology
Προτιμώμενη γεωγραφία
Malta
Γλώσσες
English B2, Romanian