CUSTOMER SUPPORT MANAGER / SPECIALIST

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CUSTOMER SUPPORT MANAGER / SPECIALIST Customer Support Specialist with over 4 years of experience in the Gambling & iGaming industry (BetConstruct platform). Expert in handling high-volume customer inquiries, transaction monitoring, Anti-Fraud/AML verification, and resolving complex technical and financial issues. Skilled in conflict de- escalation, maintaining high CSAT scores, and onboarding new operational Financial Specialist & Operations Officer JOINUS Bookmaker (BetConstruct) Monitored high-volume transactions and identified suspicious activity to prevent financial fraud (Anti-Fraud / AML). Supervised and processed customer payment transactions, ensuring high accuracy and timely

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