QA & Delivery Director / Executive Manager

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Senior IT executive, 19 years in tech, 12 of them in executive roles (Department Manager, QA Director, Group Manager) at a large IT outsourcing company. Scaled a delivery unit from 7 to 140+ specialists across geo-distributed locations, covering QA, business analysis and project management, while keeping one of the lowest attrition rates in the company and beating financial KPIs. Set up a QA function in a new country office from scratch and handed it to a manager grown in-house. Led business continuity through crisis periods, relocating 147 employees without disrupting delivery, and drove process optimisations worth an estimated $200K in savings. Also works the commercial side: sourced and closed a healthcare account end-to-end, launched the first Scrum Master and Business Analyst service lines, and now leads practical AI adoption across QA and delivery. MBA with distinction.

Δεξιότητες

Εργασιακή εμπειρία

QA Director / Group Manager — large IT outsourcing company — 2013-present: grew the unit from 7 to 140+ people across QA, BA and project management; ~$200K in cost savings from process optimisation. Account Manager — same company, healthcare and consumer-tech clients — within 2013-present: sourced a healthcare client end-to-end, led presale and contract negotiations, reviewed SOWs and rates, drove upsell on active accounts. QA Engineer to QA Team Lead — same company, health & wellness mobile product — earlier years: crash monitoring and A/B testing, grew a solo effort into a QA team and led it. Delivery Manager — same company, e-commerce mobile and responsive web — earlier years: 30+ people across distributed teams, up to 8 simultaneous projects, reporting to the VP of Development. QA Manager — same company, e-commerce projects — earlier years: set up project-level QA process, test planning, strategy, estimation and release-metrics dashboards. QA Team Leader / Test Automation Engineer — IT services company — 2010-2012: testing of an enterprise e-commerce platform. Senior QA Engineer — enterprise software vendor — 2009-2010: enterprise content management testing, including records-management certification for a government client. QA Engineer — software development company — 2007-2009: testing across several client projects.

Εκπαίδευση

MBA (with distinction), Business Administration and Entrepreneurship