iGaming Customer Support Specialist (Casino & Sportsbook)

Относно специалиста

Customer support professional with hands-on experience in iGaming, supporting VIP and international players for a sportsbook and casino operator. Handled live chat and email inquiries covering account verification, deposits, withdrawals, wagering requirements, bonuses, and casino, sportsbook, and poker products. Monitored responsible gambling indicators and processed Source of Funds documentation in line with compliance procedures. Recognized as CSAT Star of the Month and Top Performer of the Month, ranking No. 1 among top performers and No. 4 among customer service advisors company-wide in late 2025. Earlier experience providing technical and billing support for a major gaming console platform, and comfortable working hybrid and rotating shift schedules.

Умения

трудов стаж

Customer Service Representative — international sportsbook and casino operator — Feb 2023–present: supported VIP and international players via live chat and email, handling account verification, deposits, withdrawals, wagering requirements, bonuses, and responsible gambling monitoring Customer Service Representative — major gaming console support provider — Nov 2022–Feb 2023: provided technical and billing support for console users

образование

Undergraduate coursework, Bachelor of Science in Multimedia and Arts — 2019–2020 Senior High School (STEM track) — 2016–2018 Junior High School — 2012–2016