Technical Support / Payment & Crypto Operations Specialist (L1-L2)

Относно специалиста

Technical support and payment operations specialist with 2+ years in fintech, crypto infrastructure and merchant payments. Owns technical and operational relationships with 37 B2B crypto clients alongside B2C support: investigates wallet and transaction incidents, verifies statuses and traces root causes via blockchain explorers and internal analytics. Monitors TRON/TRC-20 transactions, network fees, Energy, Bandwidth and wallet balances; triages API issues, escalating to Engineering or Product and tracking cases to resolution. Analyses data in SQL/PostgreSQL with daily, weekly and monthly reporting, and maintains client workflows in HubSpot CRM. Earlier payment work covered declined and disputed transactions with major card and wallet providers, fraud investigations, KYC verification and merchant onboarding. No direct iGaming experience stated; the payments, fraud and KYC background is adjacent.

Умения

трудов стаж

Technical Support Manager / Technical Account Manager - Crypto infrastructure provider (TRON energy services) - Sep 2025 to present: supports 37 B2B crypto clients plus B2C users, investigates wallet and transaction incidents, monitors TRC-20 flows and fees, reports via SQL/PostgreSQL. Fraud Operations Specialist / Payment Operations Specialist - Payment services provider (dates not specified in CV): investigated declined and disputed transactions with Stripe and PayPal, ran fraud investigations and KYC document verification, supported merchant integrations and onboarding.

образование

Bachelor of Science in Information Technology - university in Kyrgyzstan, Oct 2022 to Jun 2026 Intensive Bootcamp in Data Science & ML Engineering, Jan 2025

Езици

Russian - Native, English - B1-B2